Questions?
We got answers.
Auto glass can get complicated. Windshield options, recalibration, insurance, mobile service, replacement timelines—we get it. That’s why we’ve put together answers to some of the questions we hear most at Major AutoGlass. No runaround, no confusing jargon—just straightforward information so you know what to expect before we get you back on the road.
Do you offer mobile auto glass service?
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Yes! Major AutoGlass is a mobile auto glass company serving Puyallup and surrounding areas. We come directly to your home, workplace, jobsite, or fleet location for many of our auto glass services.
When should I consider replacing my auto glass?
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Auto glass replacement may be necessary when damage can no longer be safely or effectively repaired. Cracks or chips that obstruct the driver’s view, extensive damage that affects the strength of the glass, or shattered and broken glass caused by accidents, road debris, vandalism, or severe weather may all require replacement.
Does my vehicle need recalibration after a windshield replacement?
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What happens if my glass has to be special ordered?
It depends on the vehicle. If your windshield is equipped with a forward-facing camera or certain driver-assistance systems, recalibration may be required after replacement.
What should I do if my auto glass gets damaged while driving?
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If your auto glass gets damaged while driving, follow these steps:
Assess the extent of the damage and determine if it obstructs your visibility or compromises safety.
If necessary, pull over to a safe location and avoid driving with impaired visibility.
Contact a professional auto glass repair and replacement service as soon as possible to assess the damage and schedule necessary repairs or replacement.
What should I do before my appointment?
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Please make sure we have access to the vehicle and enough space around it to safely complete the service. Removing personal belongings from the dashboard and surrounding work areas is also helpful.
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Do you work with insurance?
Yes. Major AutoGlass can work with many insurance claims. Coverage, deductibles, approved pricing, and procedures vary by insurance company and policy, so we’ll help you understand the process for your specific claim.
What is the difference between OEM and aftermarket glass?
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OEM glass is manufactured for or supplied according to the vehicle manufacturer’s specifications, while aftermarket glass is produced by other automotive glass manufacturers. Availability, pricing, features, and insurance coverage can vary, and we can help determine the appropriate options for your vehicle.
Yes. We believe a quality installation starts with quality materials. We use professional automotive-grade products and follow proper installation procedures to help ensure a safe, dependable result.
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Do you use quality materials?
Major AutoGlass proudly serves Puyallup and surrounding communities throughout our local service area. If you’re unsure whether we can come to your location, give us a call or submit a quote request and we’ll be happy to check.
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What areas do you service?
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Do you stand behind your work?
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What if rust is found around my windshield?
Rust on the windshield pinchweld can interfere with proper adhesion. The extent and location of the corrosion will determine whether additional work is required before the windshield can be safely installed.
How long does it take to replace auto glass?
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Vehicles can have multiple glass options within the same year, make, and model. Features such as cameras, sensors, rain sSome vehicle glass is not stocked locally and must be ordered. We’ll provide available ETA information and contact you to schedule installation once the correct glass arrives.
The time required for auto glass replacement depends on various factors, including the type of glass being replaced, the complexity of the installation, and the availability of the required glass. Generally, it can take anywhere from 1 to 3 hours to complete the replacement process.
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Why do you need my VIN or license plate for a quote?
Vehicles can have multiple glass options within the same year, make, and model. Features such as cameras, sensors, rain sensors, antennas, heating elements, and other equipment can affect which glass your vehicle requires. Your VIN or license plate helps us identify the correct options.
What is custom laminated flat glass?
Absolutely. We take pride in the work that leaves our hands and want our customers to feel confident choosing Major AutoGlass for their vehicle.
Why support a locally owned auto glass company?
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Choosing Major AutoGlass means your business stays within the community and supports a local family. Every appointment, referral, review, and returning customer directly supports the small business we’ve worked hard to build.
Can I drive my vehicle immediately after auto glass replacement?
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The time required for the adhesive used in the installation to cure can vary depending on the type of adhesive and other factors. It is generally recommended to wait for the recommended safe drive-away time specified by the auto glass technician before driving your vehicle.
Many newer vehicles have cameras mounted near the windshield that support Advanced Driver Assistance Systems (ADAS). When the windshield is replaced, certain vehicles require recalibration to ensure the camera is properly aligned according to the required procedure.
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What is ADAS recalibration?
Will my auto glass replacement be covered by a warranty?
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Reputable auto glass replacement providers often offer warranties on their workmanship and the glass they install. The specifics of the warranty, such as duration and coverage, can vary, so it's essential to inquire about warranty information from your chosen service provider.
Can auto glass be replaced in extreme weather conditions?
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Extreme weather conditions, such as very low or high temperatures, can impact the installation process and the adhesion of the sealant. It's best to consult with a professional auto glass service provider who can evaluate the weather conditions and determine if it's safe and feasible to proceed with the replacement.
What should I do if I notice a leak after auto glass replacement?
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If you observe a leak after auto glass replacement, contact the auto glass service provider immediately. They will inspect the installation and address any issues that may be causing the leak. It's important to address leaks promptly to prevent water damage to your vehicle's interior and ensure a proper seal.
How soon can you replace my glass?
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Availability depends on our schedule and glass availability. Some parts are available locally, while others may need to be ordered. We’ll provide scheduling and ETA information with your quote.
Can you replace glass on older vehicles?
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Yes, depending on glass availability. Parts for older, classic, or discontinued vehicles can sometimes be difficult to source, but we’re happy to check available options.
Vehicles can have multiple glass options within the same year, make, and model. Features such as cameras, sensors, rain sensors. Some vehicle glass is not stocked locally and must be ordered. We’ll provide available ETA information and contact you to schedule installation once the correct glass arrives.
ADDRESS
710 4th St. NW
Puyallup WA 98371
MOBILE SERVICE ONLY
WE COME TO YOU!
HOURS
Monday-Friday
8:00AM-8:00PM
Saturday
8:00AM-1:00PM
Sunday
CLOSED